Dispensing

We are a Dispensing Practice and dispense drugs for Patients who live in rural areas further than a mile from a Chemist. Patients may take a paper prescription to a town chemist if they wish.

Prescriptions

The Practice uses a computer system to print the prescriptions and monitor repeat prescriptions. The computer's prescription register contains all our patients' names which enables us to operate a safe and efficient prescribing system.

Repeat prescriptions will be given for one months' treatment at a time. Prescriptions are ready to collect two working days after ordering (Saturday and Sunday not included). The computer system we use is set to give the amount and frequency of drugs as prescribed by the doctor - usually enough for one month. If prescriptions are ordered early, we may need to enquire about the reason to ensure that the correct treatment is being given. The normal time to re-order is during the last week of the current prescription, allowing two working days for processing and checking.

Please make telephone requests for repeat prescriptions on 01872 562201. This is a dedicated 24 hr line for repeat prescriptions only. It is a simple voice-mail message which most patients find convenient and easy to use.

If you prefer, you may leave a written request or marked repeat prescription form at the Surgery. You may also fax repeat requests if you wish or order on-line at www.chacewatersurgery.co.uk .

When you order your prescription please remember to allow 2 full working days before you collect them:

Prescriptions are processed bewteen 8.30 am - 5.30 pm (with Dispensary Staff available to take any queries up to 6.00 pm) on weekdays ONLY (Monday - Friday).

Please consider these times when ordering ie: if after 5.30 pm the request will not be accepted until the following day OR at weekends the request will not be accepted until the following Monday (Tuesday if a Bank Holiday).

For urgent medicine requests in Surgery time please telephone us and we will endeavour to assist you.

For urgent medicine requests when the Surgery is closed please contact NHS 111 who will advise you accordingly.

PRESCRIPTION DELIVERY SERVICE

This service is for repeat prescriptions only and is provided for patients who housebound or elderly and have difficulty collecting their prescriptions from the Surgery. This takes place every THURSDAY between 9.00 am and 3.00 pm. This may be earlier or later at times of high numbers of deliveries etc ....

Using the Prescription Delivery Service

• Please order by voicemail on 01872 562201, online or by fax on 01872 562203 or by handing in or posting your repeat slip indicating which items are required be adding a tick or cross in the appropirate box.

WHICH EVER WAY YOU ORDER PLEASE STATE THAT YOU

REQUIRE DELIVERY

• We require a WEEKS NOTICE for the delivery
• YOU ARE REQUIRED TO SIGN FOR YOUR PRESCRIPTION WHEN IT IS DELIVERED so it is important for you or your representative to be at home. If this is not possible you can arrange for a neighbour to accept you prescription, but please notify the Surgery in advance of the alternative address so the correct details are printed on the driver's delivery sheet. If you are not at home when the driver calls your presription will be returned to Chacewater Surgery. In this event please call 01872 560346 / 01872 562200 to re-arrange collection or delivery.
• This is not a NHS service. The Delivery Driver is employed by the Surgery to provide this serivce.  

Please allow 48 hours, excluding weekends and bank holidays, for your request to be processed. Any problems please telephone the Surgery.

Online Repeat Prescription Ordering System

We have now changed to 'The Waiting Room' for online prescription ordering. To register please download and complete the registration form, then take the form and two forms of ID to the Surgery

The Waiting Room Online Access Agreement Form

Once we have processed your application form you will receive a confirmation email from ‘The Waiting Room’ with three codes. Please keep your user ID and password secure.

‘The Waiting Room’ operates within our secure clinical system and you will be able to order repeat medication or book an appointment via our website.

Just click on the following link to complete the registration process.:

The link is: www.thewaiting-room.net

If you have already registered for online appointments via ‘The Waiting Room’ you will not need to register again.

When you order your prescription please remember to allow 2 full working days before you collect them:

Prescriptions are processed bewteen 8.30 am - 5.30 pm (with Dispensary Staff available for any queries until 6.00 pm) on weekdays ONLY (Monday - Friday).

Please consider these times when ordering ie: requests placed after 5.30 pm will not be accepted until the following day OR requests placed at the weekend will not be accepted until the following Monday.

Prescriptions are processed bewteen 8.30 am - 5.30 pm (with Dispensary Staff available for any queries until 6.00 pm) on weekdays ONLY (Monday - Friday).

Please consider these times when ordering ie: requests placed after 5.30 pm will not be accepted until the following day OR requests placed at the weekend will not be accepted until the following Monday.

DISPENSARY OPENING TIMES

CHACEWATER SURGERY

DEVORAN SURGERY